Help

Help and advice using Students Online

Students Online provides you with important information about your study from Year 10 to the HSC. You can access your personal details, including enrolment and exam timetable details as they become available, using your Student Number and PIN to log in to Students Online.

For more help and information, select from the list below.

Activating your Students Online account

Students Online features a private account area where you can view your personal details as held by the Board of Studies. All NSW high school students in Years 10, 11 and 12 are eligible for an account.

You are able to activate your account now if your school has provided an email address for you to the Board.

To be emailed an account activation link, you will need to enter your full name, school and date of birth. The activation link will be sent to the email address your school has supplied to the Board of Studies. You must enter your given names EXACTLY as you are formally known by your school and which they have provided to the Board of Studies. For example, if your full name is 'Maxwell Anthony Smith', your school may have supplied your 'Given Name(s)' to the Board as 'Maxwell Anthony', 'Maxwell', or even, possibly, 'Max'.

If you have issues activating your account, contact your school to check your email address has been provided, or how your details, particularly your given name and email address, are officially recorded.

Contact the Board on 1300 13 83 23 if you are still having issues activating your account (cost is 35¢ per call, mobiles extra).

Logging in to Students Online

Some sections of Students Online are only available by logging in to the site. You need your Student Number and your PIN to log in.

BOS Student Number

You will be assigned a BOS Student Number in Year 10 which the Board uses to identify you. It will appear as you activate your account provided you are eligible and your school has provided an email address for you. Your account will show all your important details including your address, phone number, date of birth and the courses you are studying. Check your details are correct in My Details and alert your school if anything is incorrect.

Your UAC application number and UAC PIN are different to your Board of Studies Student Number and HSC PIN – contact the Universities Admissions Centre for more information.

Personal Identification Number (PIN)

You create a six-digit PIN as part of the process of activating your account. You need your PIN, along with your BOS Student Number, to log in to your Students Online account and access your personal details. You will also use your PIN to get your HSC results online or by SMS in December.

If you wish to change your PIN, log in with your BOS Student Number and PIN and go to My Details where there is an option to change your PIN. Your new PIN must be a six digit number between 100000 and 999999. Find out how to recover a forgotten PIN below.

Your UAC application number and UAC PIN are different to your Student Number and PIN – contact the Universities Admissions Centre for more information.

Forgotten PIN

We can email you a "one time only" link to access your account to then change PIN to something you will remember. The online Forgotten PIN service is only available if you have answered a security question in My Details (you can update your security question in My Details now).

Otherwise, contact the Student Records Unit on 1300 13 83 23 and be prepared to answer some identification questions (cost is 35¢ per call, mobiles extra). You may need to send a signed letter with your request and suitable proof of identity such as a copy of your driver's licence or proof of age card. Address your letter to Student Records, Board of Studies, GPO Box 5300, Sydney NSW 2001.

Using the My Details section

Personal details

This section confirms your important personal details such as your address, date of birth and contact number. If any of your personal details are not correct, please contact your school to change them. Your principal will inform us of the change.

If you change your address details and you wish to receive an ATAR, you must also advise UAC of your new address.

Enrolment and Results information

This section confirms your enrolment details, including the courses studied at your home school as well as courses studied away from your home school. Your grades for Year 10, Year 11 (from 2013) and HSC results for each course will be available here at the end of each year.

Read the enrolment details in My Details carefully to ensure everything is correct. Please tell your school if any details are not correct and your principal will inform us of the change.

Exam timetable

Your personal HSC exam timetable is available early in Term 2. It provides you with the date and time of the exam for each of your subjects that have a written exam. This section may also include the venue for your exam if it is not taking place at your home school. You will receive advice for practical exams from your school.

Please contact your school if any details are not correct.

Your security and privacy

The Board of Studies NSW is committed to ensuring the complete confidentiality of all data exchanges on the internet. You can help to safeguard your privacy by remembering to:

  • log out and close your browser after each visit
  • keep your PIN safe – DON'T store it anywhere public or save it in your browser

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